Returns and Refunds
Returns and Refunds Policy
- You must notify us of the return within 3 days of purchasing the goods.
- Replacements, refunds, or credits will only be effected once the goods in question have been returned to our warehouse and inspected.
- If you received the goods damaged or defective we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
- Sometimes One-Click will have different returns policies for certain items. This will be clearly stated on the page for that item, and that policy will take precedence over this one.
- Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
- We will not refund if there is any evidence that the product has been used.
- We will nor refund any non-defective goods.
Exclusions: We cannot accept the following items for returns
- For products which comprise food stuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer.
- For products which comprise lacquers, varnishes, or other goods that are applied outside of the control of the supplier at the home or workplace of the customer.
- Where the products are personalized or made to the customer’s specifications.
- Where the products are perishable or will expire rapidly.
- Where wrong clothing or shoe sizes have been ordered - unless otherwise specified on the daily email.
- Where the products by reason of their nature cannot be returned.
- If audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken.
- For the sale of reading material in whatever form.