Returns and Refunds

Returns and Refunds Policy

  • You must notify us of the return within 3 days of purchasing the goods.
  • Replacements, refunds, or credits will only be effected once the goods in question have been returned to our warehouse and inspected.
  • If you received the goods damaged or defective we will replace the item if we have stock.  Failing that, we will refund you for the damaged goods in full.
  • Sometimes One-Click will have different returns policies for certain items. This will be clearly stated on the page for that item, and that policy will take precedence over this one.
  • Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
  • We will not refund if there is any evidence that the product has been used.
  • We will nor refund any non-defective goods.

Exclusions: We cannot accept the following items for returns

  • For products which comprise food stuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer.
  • For products which comprise lacquers, varnishes, or other goods that are applied outside of the control of the supplier at the home or workplace of the customer.
  • Where the products are personalized or made to the customer’s specifications.
  • Where the products are perishable or will expire rapidly.
  • Where wrong clothing or shoe sizes have been ordered - unless otherwise specified on the daily email.
  • Where the products by reason of their nature cannot be returned.
  • If audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken.
  • For the sale of reading material in whatever form.